Return Policy

Order Cancellation
We accept order cancellation before the product is shipped. We cannot cancel the order if the product is already shipped out.

Returns
Please inspect all packagesupon delivery. Damaged, defective, incorrect or missing merchandise please contact us within 7 days.
If due to our mistakes, we will replace a new item to you for free.
If the return is caused by the consumer, consumer should be responsible for the shipping fee.
Please contact our Customer service at support@memorialslab.com to get the return address.

***The black granite stones all natural stones, they have natural imperfections, like white or goldish spots on both the polished face and sides. We can not offer a refund based on this.

***The proof (preview) will be some different of the engraved product. The proof is a picture made by photoshop and the engraved product is engraved on granite stone. It is engraved, not printed.

Refunds
If you cancel the order before the product is shipped, we will give a full refund to you.
If you return the proructs to us, after your return is received and inspected, we will contact you and refund to you.
Notes: After we processed the refund, you may cannot recieve your refund immediately, it usually needs a few days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@memorialslab.com.