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How long will it take to receive my order?
After we received your order, we will send a proof to you within 24hours. After you approve the proof, we will start engraving it, usually we will finisn engrave it in 1-2 business days. After the the engraving is done, we will ship it to you immediately, it usually takes about 6-8 business days to arrive.

Why didn't I receive the order confirmation email
After you place an order and pay successfully, we will send an order confirmation email to you. If you haven't received it, please check your spam folder first. If still not, please contact us.

Why didn't I receive the proof?
After we received your order, usually we will send a proof to you with 24hours. Occasionally, due to a lot of orders, there will be some delays. If you haven't receive the proof more than 3 business days, please check your spam folder first. If still not, please contact us.

How does my order ship?
We ship the orders via FedEx Express, DHL Express, Yun Express, USPS, Lasership and so on.

What size memorial stones do you offer?
We offer multiple sizes, include 6"x6", 12"x6", 11"x8.5", 12"x12", 16"x12" and 12" Round.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover & PayPal.

What if my order gets damaged, defective, incorrect?
If you receive the damaged, defective, incorrect items, we will replace a new or correct item to you for free. We must be notified within 7 days of any damaged, defective, incorrect via email.

How do I send a picture for orders requiring one?
You can upload the picture online when you place the order. Compatible file extensions to upload: png, jpg, jpeg, gif, tiff, bmp, or, wmf.
If you cann't upload the pictue, you can place an order without upload picture, and email the picture to us (support@memorialslab.com) after purchase.

How can I place my order?
You can place your order on our website or email the order require information to us and we will send an invoice to you.

What is your return policy?
If due to our mistakes, we will replace a new item to you for free.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. Please contact our Customer service at support@memorialslab.com to get the return address.

What is your refund policy?
If you cancel the order before the product is shipped, we will give a full refund to you.
If you return the proructs to us, after your return is received and inspected, we will contact you and refund to you.

Do you ship to Worldwide?
Yes, we ship to United States, Canada, United Kingdom, Germany, France, Ireland, Spain, Portugal, Sweden, Norway, Australia, New Zealand and so on.

What languages does the memorial stones & plaques support?
We support English, French, German, Spanish, Portuguese, Italian, Chinese, Japanese, Korean, Russian, Hebrew, Arabic and other languages.